Branch Receptionist

Job Purpose:

This role serves as the first point of contact for customers visiting or contacting CEER Centers. The role is responsible for delivering a welcoming and professional customer experience, managing front desk operations, and supporting showroom sales and operations teams through effective coordination, communication, and administrative support.

Key Functional Responsibilities:

•    Greet showroom visitors courteously and professionally, ensuring a positive first impression.
•    Manage customer flow by directing visitors to the appropriate sales advisors or departments.
•    Ensure customer waiting areas are organized, presentable, and aligned with CEER’s brand standards.
•    Handle incoming calls, emails, and inquiries, responding promptly or redirecting as required.
•    Schedule appointments, test drives, and customer visits in coordination with Sales teams.
•    Maintain accurate records related to customer visits, inquiries, and appointments.
•    Assist with filing, document control, and general showroom administration as required.
•    Coordinate with internal teams (Sales, Delivery and Logistics) to support smooth daily showroom operations.
•    Support customer handovers and events by assisting with coordination and arrangements.
•    Ensure compliance with company policies, customer service standards, and reception procedures.

Job Requirement:

• Education: High School / Diploma in Business Administration, or a related field.
• Experience: 0 - 2 Years in a relevant field