Manager, After Sales Warranty

After Sales

CEER Motors

Job Description

Job Details
Job Title	Manager, Aftersales Warranty
Job Code	70001076	Division	Commercial
Job Grade	8	Department	Aftersales
Direct Manager	Ahmed Taha	Section	Aftersales

Job Purpose

The aftersales warranty manager will manage all aspects of warranty operations in Ceer starting from the strategy development to seamless execution in customer facing operations. In his scope he will work with multiple stakeholders inside and outside Ceer to maintain effective and waste free warranty policy. He will also seek continuous improvement in all warranty operations to provide the best customer experience

Job Role
Key Functional Responsibilities
Develop Ceer warranty policies and procedures to assure best efficiencies between customer/Ceer interest. Design the required approvals matrix and controls to assure effectiveness of warranty operations. Develop the required Good well and customer satisfaction policy. Work with Quality/Engineering/legal organizations to assure the developed strategy matches legal requirements and design intent. Develop and regularly update customer warranty published literature. Work with IT and Finance to develop the IT systems required to support operations and minimize waste. Overlook the warranty parts replacements, storage and return process to assure warranty parts analysis and countermeasures. Assure all warranty practices in service outlets are adhering to policies and procedures through regular Audits. Supervise and train warranty team and service personnel for the best adaptation of policies and procedures. Provide guidance and support to service personnel regarding warranty operations. Support the operation team in escalated customer warranty issues for resolution and customer satisfaction Communicate warranty coverage and claim procedures to customers through the proper channel Prepare regular reports on warranty claim status, including analysis of claim trends. Provide recommendations for process improvements based on warranty data analysis. Develop corresponding revenue/budget plan for his area Recommend Warranty cost saving initiatives to eliminate waste and reduce warranty cost Assure the achievement of the corresponding targets and KPIs of the division Develop, coach, and engage a team that delivers on departmental objectives and vision Assure the wellbeing and safety of operations in his area of scope Develop the needed policies and procedure for functional operations

Job Requirements
Education	BSc in Engineering with relevant major
Experience	10+ years’ experience in warranty operations

Competencies
Core Competency	Definition	Competency Level Required
Collaboration	Communicates clearly and transparently with others, shares information, and works well within a team, valuing the positive contribution each person makes.	high
Innovation	Generates or facilitates the generation of new and technology-enabled ideas, methods, products, or solutions, and takes initiatives to venture into untapped opportunities.	high
Results Driven	Creates and implements standards of excellence ensuring consistent improvement and efficiency to achieve challenging organizational, work-related and career goals.	high
Adaptability and Resilience	Recognizes and is open to changing, ambiguous and/or uncertain circumstances, adapting as necessary, overcoming challenges, and turning setbacks into learning opportunities.	high
Customer Focus	Understands and anticipates internal and external customer needs and takes action to provide high-quality products and services to exceed expectations.	high
Technical Competency	Definition	Competency Level Required
Automotive	Strong understanding of automotive industry	High
Warranty operations	Strong background in warranty management and customer service	High
Analytical	High analytical skill & process-oriented mind set	High
Experience	Proven successful record in similar position in OEMs / distributor groups	High

Job Profile
Version Control
Version Number	Prepared by	Date
2	Ahmed Taha	16th July 2025


Reviews and Approvals
Reviewed by	Date	Signature

Approved by	Date	Signature

Employee Name	Date	Signature

Disclaimer
The job description has been designed to indicate the general nature and level of work performed by employees within this classiﬁcation. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualiﬁcations required of employees assigned to this job. The list of responsibilities, accountabilities, requirements, and working relationships mentioned above is not exhaustive, and the employee may be required to perform other duties in line with business requirements and at the organization’s discretion.

Disclaimer

The job description has been designed to indicate the general nature and level of work performed by employees within this classiﬁcation. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualiﬁcations required of employees assigned to this job. The list of responsibilities, accountabilities, requirements, and working relationships mentioned above is not exhaustive, and the employee may be required to perform other duties in line with business requirements and at the organization’s discretion.