Manager, Website and Mobile App

IT Customer Experience Systems

Job Details

Key Accountabilities

Title

Manager, Website & Mobile App

  • Accountable to CX Director IT for all IT deliverables related to the Mobile App and Website at Ceer.
  • Strategic Planning and Execution:
    • Develop and implement strategies for website and mobile app development and maintenance.
    • Align digital strategies with overall business goals, such as Product unveiling, Events management, Vehicle feature integration, etc...
  • Project Management:
    • Oversee the planning, execution, and delivery of web and mobile app projects.
    • Ensure projects are completed on time, within scope, and within budget.
    • Align with all stakeholders, internal and external.
  • User Experience (UX) and Interface Design (UI):
    • Ensure the website and mobile app provide an excellent user experience.
    • Collaborate with Ceer Branding team and designers to create intuitive and visually appealing interfaces while following branding Guidelines.
  • Technical Oversight:
    • Manage the technical aspects of the website and mobile app, including server management, database administration, and software updates.
    • Ensure the platforms are secure, scalable, and reliable.
  • Content Management:
    • Oversee the creation, updating, and management of content on the website and mobile app.
    • Ensure content is accurate, engaging, and aligned with brand guidelines.
  • Performance Monitoring and Optimization:
    • Monitor the performance of the website and mobile app using analytics tools.
    • Identify areas for improvement and implement changes to enhance performance and user engagement.
    • Monitor SEO (Search Engine Optimization)
  • Team Leadership:
    • Lead and manage a team of developers, designers, and content creators.
    • Foster a collaborative and productive work environment.
  • Stakeholder Communication:
    • Communicate with stakeholders to gather requirements, provide updates, and manage expectations.
    • Ensure alignment between stakeholder needs and project outcomes.
  • Compliance and Standards:
    • Ensure the website and mobile app comply with relevant regulations and standards, such as data privacy laws (Saudi PDPL and other GCC regional equivalent regulations) and accessibility guidelines.
    • Stay updated on industry best practices and emerging trends.
  • Budget Management:
    • Manage the budget for website and mobile app projects.
  • Ensure resources are allocated effectively and efficiently.
  • Ability to align technology solutions with organizational goals.
  • IT Staff Management: Recruit, train, and coach IT staff. Communicate job expectations and appraise their performance.
  • Risk Management: Identify and manage potential technology risks, such as cyber-attacks and data breaches.

Reports to

CX Director, IT

Direct Reports

2/2

Department

IT

Grade

8

Job Purpose

  • Ensuring the smooth design, deployment and operation of technology systems related to Ceer Website and Ceer Mobile App
  • Manager a Team and Leading the technology partners or systems integrators in implementation of Ceer Website and Ceer Mobile App

 

Qualifications, Experience, Skills & Competencies

Education:

  • Bachelor of Science, in Information Technology, Computer Science or Related discipline

 

Skills & Competencies:

  • Strong expertise in Website and Mobile App Management.
  • Automotive industry experience preferred.
  • Experience in multiple Mobile App Stack,
  • Knowledge of Front-End, Back-end, Framework, Hosting technologies, Hyperscalers, for both Mobile App and Website
  • Prior Experience in Headless CMS (preferably Strapi).
  • Mastery of Kubernetes and DevSevOps
  • Team player and networking skills
  • Strong analytical/problem solving skills
  • Good Communication Skills in English.
  • Arabic Speaker is a big plus. Strong preference for Saudi National.
  • Training and Documentation skills.
  • Hands on experience with E-commerce in GCC
  • Cyber Security skills

 

Minimum Experience:

  • 5 years of IT Management experience