Officer, After Sale Job Control

Job Purpose:
To control and optimize workshop operations by effectively allocating jobs, monitoring work progress, and ensuring maximum productivity, efficiency and on-time vehicle delivery while maintaining high service quality and customer satisfaction.

Job Role Key Functional Responsibilities:
• Support with maximizing workshop productivity, efficiency, and overall utilization by monitoring daily flat‑rate hours, technician loading and available capacity.
• Track & record labor hours, time controls, service remarks, and required reports within the Dealer Management System (DMS) to ensure proper documentation and workflow tracking.
• Prepare and update daily job allocation sheets, compute available hours and track workshop vehicle inventory status.
• Ensure optimal use of workshop bays, tools and equipment while preventing non‑productive bay occupancy.
• Assign Repair Orders (ROs) based on technician skill level and capability, ensuring accurate time on/off recording, correct operation codes and proper labor charging.
• Track work‑in‑progress (WIP) to ensure timely job completion and adherence to promised delivery times.
• Facilitate sublet and bought‑out repairs and manage vehicles pending parts or customer approval.
• Coordinate daily with Service Advisors on WIP status and support customer approval for additional work.
• Track technician performance, time utilization and identify training needs to support development.
• Promote professional treatment of technicians and report operational or safety risks to management.
• Support with ensuring adherence to workshop safety, cleanliness and operational standards.
• Provide accurate productivity, performance and utilization reports to management.

Job Requirements Education:
• Diploma in Automotive Service Technology or Auto Electrical Technology or any relevant field. 
• 0 - 2 Experience in automotive diagnostics, servicing and repairs or any relevant field.