Parts Advisor

Job Purpose:

This role serves as the frontline point of contact for parts retail and service customers purchasing parts and accessories, processing counter and service sales transactions accurately and efficiently, and supporting service center parts fulfilment to ensure a positive customer experience and achievement of retail sales targets.

Job Role:

• Greet and assist walk-in parts retail customers at the parts counter, identifying the correct parts and accessories based on customer and vehicle requirements.
• Process parts retail and service sales orders accurately in SAP, ensuring correct pricing, discounts, and invoicing in line with CEER commercial policy.
• Promote accessories and value-added parts/service offers to maximize basket size and support achievement of retail sales targets.
• Coordinate with Service Advisors and Technicians to fulfil parts requirements for scheduled and walk-in service jobs.
• Pick, verify, and issue parts against repair orders and work orders in a timely manner to minimize vehicle turnaround time.
• Follow up on back-ordered or unavailable parts and communicate expected availability to service teams and customers.
• Respond to customer inquiries on part availability, pricing, and compatibility
• Handle first-line customer complaints related to parts sales and escalate complex issues to the Parts Operations Asst. Manager.
• Process returns, exchanges, and warranty claims according to established SOPs
• Maintain accurate records of retail and service sales transactions and daily cash/counter stock reconciliation.
• Generate routine daily/weekly sales activity reports for the Parts Operations Asst. Manager.
• Support month-end stock and sales reconciliation activities
• Follow CEER Aftersales SOPs & Policies requirements for all transactions and maintain a clean, organized, and safe parts retail/counter area.

Job Requirements:

Education: High school/ diploma in a related field.

Experience: 2 Years min. in a relevant field.