Senior Specialist, Collision Repair

After Sales

CEER Motors

Job Description

Job Details
Job Title	Senior Specialist, Collision Repair
Job Code	04-029	Division	Commercial
Job Grade	6	Department	Aftersales
Direct Manager	Manager, After Sales Service Operations	Section	Service Operations

Job Purpose

To manage the body and paint workshop network, ensuring smooth operations, high repair quality, expenses control, and customer satisfaction. This role supports the setup of new workshops, including equipment selection, layout design and fit-out, in addition to reviewing and approving third-party workshops to ensure they meet company standards.

Job Role
Key Functional Responsibilities
Supervise daily operations across all body & paint workshops to maintain high productivity and efficiency.
Follow up on ongoing repair orders and coordinate with the Parts Department to ensure timely parts availability.
Monitor paint and material stock levels and take necessary actions to maintain adequate inventory.
Manage the full insurance repair order process, ensuring accurate documentation and full compliance with insurance requirements.
Monitor workshop KPIs and implement continuous improvement initiatives to enhance performance and service quality.
Support diagnosis of technical issues and escalate unresolved cases to technical support when needed.
Support customer service by resolving complaints and ensuring high levels of customer satisfaction.
Certifying third-party body & paint workshops based on technical and operational criteria.
Contribute to the setup and development of new body and paint workshops, including equipment selection, layout design and fit-out execution
Ensure proper maintenance and safety compliance of all workshop tools and equipment.
Ensure all workshop staff are trained on standard operating procedures and dealership systems.

Job Requirements
Education	Bachelor’s degree in mechanical, Industrial, or Automotive Engineering, or any related field.
Experience	3 years of minimum experience in a similar role within an automotive dealership or body and paint operations.

Competencies
Core Competency	Definition	Competency Level Required
Collaboration	Communicates clearly and transparently with others, shares information and works well within a team, valuing the positive contribution each person makes.	Applying
Innovation	Generates or facilitates the generation of new and technology-enabled ideas, methods, products, or solutions, take initiatives to venture into untapped opportunities.	Applying
Results Driven	Creates and implements standards of excellence ensuring consistent improvement and efficiency to achieve challenging organizational, work related and career goals.	Applying
Adaptability and Resilience	Recognizes and is open to changing, ambiguous and/or uncertain circumstances, adapting as necessary, overcoming challenges, and turning setbacks into learning opportunities.	Applying
Customer Focus	Understands and anticipates internal and external customer needs and takes action to provide high-quality products and services to exceed expectations.	Applying
Technical Competency	Definition	Competency Level Required
TBD

Job Profile
Version Control
Version Number	Prepared by	Date
1.0	Said Alghamdi	10.June.2026


Reviews and Approvals
Validated by	Date	Title
Raghad Alhurair	11..June.2026	Senior Specialist, Organization Development and Planning
Approved by	Date	Title
Ahmed Taha	11..June.2026	Director, After Sales

Disclaimer
The job description has been designed to indicate the general nature and level of work performed by employees within this classiﬁcation. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualiﬁcations required of employees assigned to this job. The list of responsibilities, accountabilities, requirements and working relationships mentioned above is not exhaustive, and the employee may be required to perform other duties in line with business requirements and at the organization’s discretion.

Disclaimer

The job description has been designed to indicate the general nature and level of work performed by employees within this classiﬁcation. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualiﬁcations required of employees assigned to this job. The list of responsibilities, accountabilities, requirements and working relationships mentioned above is not exhaustive, and the employee may be required to perform other duties in line with business requirements and at the organization’s discretion.