Senior Specialist, OT Operations

IT Service Delivery

Job Details
Job Title	Senior Specialist, OT Operations
Job Code	70003730	Division	Information Technology
Job Grade	6	Department	IT Service Delivery
Direct Manager	Director IT Service Delivery	Section	OT Operations

Job Purpose
A Senior Specialist, OT Operations is responsible for supporting the organization's Manufacturing Plant’s computers, networks, and Devices for any IT related incidents. This senior-level role requires foundational knowledge and experience in supporting Operational Technology (OT) Systems in industrial environments.
Job Role
Key Functional Responsibilities
Hands on experience administering Windows workstations and servers for end users
Hands on experience resolving IT incidents and problems relating to the OT environment and facilities
Hands-on experience building, configuring, maintaining and troubleshooting Cisco switches and routers, including Cisco Catalyst 9300/9500 series switches, ISR 4xxx, 8xxx series Routers, Cisco ASA/Firepower firewalls, Fortigate firewalls, Cisco Aironet Access Points, Wireless LAN Controllers, CCNP R&S qualified or equivalent knowledge.
Experience in administering and implementing LAN/WAN technologies, standards and protocols, such as TCP/IP, VLAN, ACLs, spanning-tree protocols RSTP, MST, link aggregation LACP, PAGP, gateway redundancy protocols HSRP, VRRP, QoS, Cisco stack wise and virtual stacking, Cisco Nexus data centre switching
Experience in implementing and supporting Cisco/Fortinet enterprise network security technologies and standards, such as Cisco/Fortinet firewalls, firewall policies, Site-to-Site IPSEC VPN, VPN client, NAT/PAT, firewall clustering, failover, TACACS, AAA, Cisco ISE etc
Experience in implementing and supporting Cisco enterprise Wireless solutions, including Cisco WLCs and Cisco Aironet Lightweight Access Points in local and flex-connect mode
Building and creating solutions in the Enterprise routing and switching, network security and wireless space in areas such as local area network core/access layer, WAN, perimeter firewall, enterprise wireless and data center, etc.
Experience with Microsoft Active Directory and how it is used to deliver integrated secure enterprise network access solutions to clients
Technical fault-finding, network incident management, providing diagnostic support and network incidents resolution
Monitor usage of network links for adoption and improvement
Work with and build good relationships with External Service Providers and Product Vendors
Develops and maintains technology service, technical standards and process documents relating to network IT services
Is responsible for root cause analysis and subsequent resolution of action items affecting network equipment reliability and reduction of failure rates and downtime of IT/OT services
Develop & Plan maintenance activities for the weekly work schedule
Develops maintenance strategies and plans to maintain all production and non-production assets to support business operations
Contribute to the Knowledge System and share knowledge within the first line support team
Manage ongoing technology delivery to service level agreements from projects to application and business owner for Hosting
Recommends Cost savings/efficiencies in OT Operations Support

Job Requirements
Education	Bachelor of Science, in Computer Science, Information Technology, Engineering or Related Preferred: CCNP R&S, CCNA Security, CCNA Wireless, ITIL v3+ Foundation
Experience	3+ years’ experience working in a large enterprise environment or with a government entity and experience with OT and/or Manufacturing is a plus

Job Requirements

Education

Bachelor of Science, in Computer Science, Information Technology, Engineering or Related

Preferred: CCNP R&S, CCNA Security, CCNA Wireless, ITIL v3+ Foundation

Experience

3+ years’ experience working in a large enterprise environment or with a government entity and experience with OT and/or Manufacturing is a plus

Competencies
Core Competency	Definition	Competency Level Required
Non-managerial roles	Excellent problem-solving and analytical abilities.	Intermediate
	Desire to learn new technology and continuous Improvement	Intermediate

Leadership Competency	Definition	Competency Level Required
Managerial roles




Functional Competency	Definition	Competency Level Required
Previous IT Service Desk roles	Exceptional customer service and communication skills.	Advanced
	Windows Operating Systems Administration	Intermediate
	Proficiency with help desk software and tools.	Advanced
	Knowledge of ITIL or other IT service management frameworks is a plus.	Advanced