Senior Specialist, Systems Administration

Job Purpose

Perform day-to-day planning, deployment, commissioning, and operation of Global CEER IT Infrastructure and Operations services, with a primary focus on desktop environments. Participate in Change Advisory Board (CAB) reviews to support change management processes.

Key Responsibilities

Technical & Operational Duties:

• Build and create desktop images using automation tools (SCCM, Intune, Microsoft Endpoint Manager).
• Deploy desktops, monitors, docking stations, peripherals, and software licenses to end users.
• Manage user permissions via Microsoft Active Directory and OKTA.
• Administer SCCM, Intune, Endpoint Manager, and Group Policies (GPO).
• Collaborate with Cyber Security to review and deploy client patches.
• Add users to systems like Active Directory, Azure AD, and MFA.
• Engineer, build, deploy, and operate IT services for CEER customers.
• Maintain and enhance Microsoft Virtual Desktop on Azure and VMware environments.
• Monitor and maintain CEER AD, Intune, and Endpoint servers.

Process & Strategy:

• Develop and maintain technical standards and documentation for desktop IT services.
• Conduct root cause analysis and implement reliability improvements.
• Plan and execute maintenance strategies to improve MTBF and reduce downtime.
• Contribute to knowledge sharing within the support team.
• Manage technology delivery to meet SLAs.
• Recommend cost-saving initiatives and efficiency improvements.
• Utilize automation tools (e.g., Ansible) for task optimization.
• Maintain software and system updates.

Development & Collaboration:

• Build strong relationships with external service providers and vendors.
• Proactively pursue certifications in desktop, cloud, and related technologies.
• Write scripts or code using PowerShell, VB, JavaScript, Python, or C#.

Job Requirements

Education:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Preferred: ITIL v3+ Foundation certification.

Experience:

• Minimum 5 years in a large company or government entity.
• Experience with Operational Technology (OT) and/or manufacturing environments is a plus.