Specialist, PLM Support

Job Purpose

The purpose of this role is to provide support to PLM end-users, Validation of new PLM releases and provide KPIs on the Product and various PLM processes.

Qualifications, Experience, Skills & Competencies

Education:

• Bachelor of Science, in Computer Science or Related Discipline
• ITIL 4 Certified preferred.

Skills & Competencies:

• Knowledge of Teamcenter solutions preferred or experience with similar automotive PLM Solutions.
• Knowledge in the Automotive industry domain (processes, functions, tools).
• Fluent in English.
• Effective communication skills when working with people from different cultural backgrounds and experience levels.
• Strong interpersonal skills and service oriented.
• Ability to influence and coach people and deliver through them without being their manager.
• Excellent communicator at operational level, both written and verbal
• Outstanding office software/computer skills.
• Strong analytical skills, able to extract essence from ill-defined issues, confirm understanding and agree prioritization.

Minimum Experience: 

• Requires 3+ years of experience in the PLM support area (technical and/or functional).
• Requires minimum of 5 years’ experience managing and administering Siemens PLM environments at a production site level.

Key Accountabilities

Provide End User Functional Support

• Recognize / Evaluate and qualify end users’ issues in the system.
• Develop or propose the solution and counter measures.
• Coordinate the daily support of the PLM system with the PLM and Service helpdesk teams.
• Coach the user community in the implementation of new processes and functionalities.
• End users Guidance and advice on the system usage.
• Document functionalities usage to solve specific issues or bringing working efficiency.
• Describe with the Key Users the expected system changes and requirements.
• Propose new methodologies or adaptation to the existing methodologies.
• Propose system evolution to the PLM Change Committee.
• Capture and Develop Knowledge Base for commonly reported issues.

KPIs and Reporting

• Participate in the elaboration of the necessary reporting / KPIs from the PLM.
• Collect the PLM Metrics, analyze the deviation, clarify and propose possible counter measure.
• Ensure the consistency of reporting.
• Communicate the reporting / KPIs to the different departments.

Solution Validation

• Document the system Test Specification, and non-regression test scenario.
• Validate new PLM releases according to the Test Specification and Non-Regression Tests.
• Support the functional & business leader documenting the User Acceptance.