Specialist, Retail Management System
IT Commercial Systems
Job Purpose
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As a Specialist, Retail Management System, your mission is to ensure the seamless deployment and operation of Proaxia RMS/DMS and other key Sales & After-Sales solutions. You’ll play a critical role in integrating these systems into the CEER IT Ecosystem, while supporting the implementation of Cognitran platforms such as:
- Vehicle Content Management Systems
- Service Technical Portal
- Guided Diagnostics
- Electronic Parts Catalog
You’ll also serve as the main point of contact for the Sales & After-Sales team, bridging business needs with technical execution.
Key Functional Responsibilities
- RMS Implementation: Manage supplier relations, support change requests, report progress/delays/risks, and suggest mitigations
- RMS Integration: Work with suppliers/implementors for end-to-end integration with SAP S/4 HANA, SAP CX Suite, Contact Center, etc.
- RMS Testing: Lead end-to-end testing and UAT
- Collaboration:
- With IT Division: Prepare network/hardware/software requirements for retail locations
- With CX Division: Gather and prioritize new requirements
- Technology Recommendations: Suggest emerging tech (AI use cases, License Plate Recognition)
- Digital Services Integration: Coordinate integration of ePC, Service Technical Portal, Mobile App, Configurator
Job Requirements
Education & Experience:
- Bachelor of Science in Information Technology, Computer Science, or related discipline.
- Min of 1 year of experience
